Account Manager

Job Title: Account Manager

Job Type: Permanent, Full Time

Location: Hybrid

Benefits: Pension, 25 days holiday increasing with service, shopping discounts, cash back, contributory health plan, life assurance.

Sun Branding is a creative driven business with our employees at the heart of everything we do. We provide excellent end to end services from software development to creative design as well as pioneering global change through sustainable packaging. Along with expert knowledge, we have a unique way of working which delivers our client base a competitive edge in a fast-moving consumer marketplace.

You will provide an exceptional customer experience - building and retaining strong, sustainable client relationships. You will take ownership of the project lifecycle and budgets to ensure best in class delivery of all end-to-end creative/graphics projects, creating a brighter future for your clients and for the business.

Overview:

You will provide an exceptional customer experience - building and retaining strong, sustainable client relationships. You will take ownership of the project lifecycle and budgets to ensure best in class delivery of all end-to-end creative/graphics projects. Your work will be a mix of creative and adaptation projects.

In detail:

• Take ownership of the project lifecycle from kick-off meetings through to despatch, understanding scope of work and deliverables to ensure smooth project delivery
• Drive seamless communication between all stakeholders to ensure projects can be delivered as efficiently as possible
• Build & foster cross-functional business relationships (internally & externally) to form trust-worthy bonds and powerful opportunities
• Demonstrate an understanding of your client's product/market as well as their core values to cement your client relationship
• Operate as the key client contact not only ensuring all KPIs are met but exceeding their expectations and removing their pain points to provide an exceptional client experience
• Demonstrate a problem solving attitude and suggest cost effective solutions that meet the need of the client/brief & understanding the value of every project to deliver estimates and complete projects with accuracy and consistency
• Maintain accurate inputs from client & outputs from production to drive RFT and deliver high quality work, on time
• Ensure investigations take place in a timely manner to establish root cause and corrective actions
• Seek out opportunities among client accounts, including upselling and cross-selling within the Sun business to maximise the profitability of your account

So, if you think you have the skills and attributes outlined above, who wants to join and contribute to a progressive and welcoming team, then this could be the opportunity for you!

Please send your CV to be considered.