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Pensions Administrator
Local Authority Bradford
Central Bradford Location
Hybrid / Remote Working Available (Some office presence will be necessary)
Monday to Friday 09:00 - 17:00
This is an ongoing contract for 3 - 6 months
37 Hours per week (Full Time)
17ph Umbrella
Main responsibilities
- Check the work of Pensions Officers, ensuring accuracy of calculations. Authorise benefit payments within statutory deadlines and Key Performance Indicators.
- Process daily & monthly payrolls, authorising payments via BACS system and managing monthly payroll reports.
- Provide technical support, guidance and training for POs and other colleagues to ensure the team operates in line with LGPS and Fire Pension schemes regulations and associated legislation such as HMRC taxation rules, Financial Conduct Authority guidance.
- Provide help and guidance to scheme members and bereaved families on complex queries in respect of their scheme membership, benefits and options. Handle any complaint cases with confidence and sensitivity.
- Undertake regular supervision journal reviews and provide mentoring and guidance for Pensions Officers for whom supervisory responsibility is allocated, responding to and dealing with poor performance. Support other Pensions Officers in colleagues absences.
- Participate in project working groups and exercises to promote continuous improvement of processes, procedures and documents in the Service Centre.
- Responsible for the correct application of Systems and identify any service improvements to Team Manager. Undertake quality audits as laid out in the annual audit calendar to improve procedures.
Requirements:
- Previous experience within Pension or Investment Administration
- Local Authority experience would be beneficial
- Great communication and customer service experience
- Right to work within the UK
Service Care Solutions also offers a 250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive 250 for the referral once their probationary period has been completed.
