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A client of ours in the Braintree area are recruiting a Customer Service Supervisor to join their team. This is a full-time permanent position working Monday - Thursday 8.00am - 4.30pm and Friday 8.00am - 2.00pm. Paying up to 27,000 per annum depending on experience.
Key Duties include but are not limited to:
- Recruit, coach and train new team members
- Motivate and develop the team
- Resolve customer service issues and escalate concerns
- Support Key Account Managers and authorise samples, credits, and holidays
- Process new account requests, maintain timesheets and attend meetings
- Report on sales forecasts and quotations
- Handle customer inquiries and orders promptly
- Manage contracts, pricing, and escalated orders
- Participate in returns, credit management and invoice queries
- Identify and implement improvements in business practices
- Ensure compliance with company policies and legal standards
- Attend customer visits when needed
- Provide cover during absences and assist with ad-hoc projects
Skills and Experience required to be considered for this Customer Service Supervisor position:
- Experience in a Customer Service role essential
- Excellent communication skills
- Proficient within the Microsoft packages and experience in using databases
- Good interpersonal and organisational skills
- High level of numeracy/attention to detail
- Pro-active and responsive to customer (internal and external) requirements
- Professional and flexible approach
- Able to work under pressure and meet deadlines
- Experience within a manufacturing and production industry desirable
If you feel like you meet the above criteria & would like to be considered for this Customer Service Supervisor position, please apply with your CV and contact Katie at Prime Appointments for a confidential chat. #officejobs
