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WE Talent is currently supporting an exciting business in Braintree with their search for Customer Service Advisors to join their experienced team.
This position is working at the companies modern premises, and provides training and ongoing career support.
Our client is looking for people that have a drive to support their customers and strive for customer service excellence.
This role will be representing the company brand and we therefore are looking for candidates with professionalism who can align with their company values.
This role is full time, permanent, working 5 days a week during office hours, with approximately 2 weekend dates a month (with a day off in the week).
Duties include:
- Liaising with customers via telephone and email, ensuring that communication is within set time limits.
- Aim to resolve issues on first contact.
- Supporting with admin - sending invoices and delivery notes etc.
- Meet customer service goals by hitting individual targets and objectives.
- Handle customer queries politely and empathetically and try to resolve queries on the first attempt.
- Deal with challenging customers and follow the complaints process when needed.
- Build a good relationship with customers.
- Provide excellent service to keep current customers and reduce refunds and compensation.
- Help other teams with calls and tasks when needed to keep service levels high.
- Work with third-party suppliers to quickly resolve any issues.
- Take advantage of opportunities to recommend additional products or services when appropriate.
Experience needed:
- Previous experience in customer support is essential (ideally phone based but we are open)
- Computer literate with the ability to learn new technology
- Empathetic, supportive and patient
- Ability to multitask and work under pressure
- Previous complaint support experience
- Excellent verbal and written communication skills
- A strong team player with a will to support colleagues
The package
- 24 days holiday + bank holidays (increases with service)
- Salary progression and the opportunity to earn a team bonus
- Free parking
- Company pension
- Great company events and team building
This role may suit: Call Handlers / Emergency Call Handlers / Customer Support / Retail / Customer Service Advisors / Contact Centre / Complaints Handlers
Please note this is an onsite role - no remote working available
If you have a proactive approach and are looking for a busy role at the heart of a exciting growing business - apply now!
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