Customer Support Administrator

WE Talent is currently supporting an exciting business in Braintree with their search for Customer Support Administrator to join their experienced team.

This position is working at the companies modern premises, and provides training and ongoing career support.

Our client is looking for people that have a drive to support their customers and strive for customer service excellence.

This role will be representing the company brand and we therefore are looking for candidates with professionalism who can align with their company values.

This role is full time, permanent, covering 40 hours over a Monday to Saturday week.

Duties include:

• Completing all admin tasks for the contact centre in line with the current SLAtimeframes.
• Process customer queries in a polite and courteous manner
• Strive for first call resolution to ensure there is no loss of revenue to the business.
• Assisting all teams with calls and tasks when required to maintain excellent service levels.
• Ensure all contact centre targets and KPI’s are met to ensure service levels remain high.
• Liaise with difficult customers whilst also following the correct complaints procedure when required.
• Building rapport with the customer to ensure the protection of the brand.
• Providing excellent service to ensure we are retaining existing customers and reducing refunds and goodwill gestures.
• Liaise with third-party suppliers ensuring any issues are dealt with in a timely manner.
• Maximising the upsell and cross-sell sales opportunity when appropriate.

Experience needed:

• Previous experience in customer support is essential (ideally phone based but we are open)
• Computer literate with the ability to learn new technology
• Empathetic, supportive and patient
• Ability to multitask and work under pressure
• Excellent verbal and written communication skills
• A strong team player with a will to support colleagues

The package

• 24 days holiday + bank holidays (increases with service)
• Salary progression and the opportunity to earn a team bonus
• Free parking
• Company pension
• Great company events and team building

Please note this is an onsite role - no remote working available

If you have a proactive approach and are looking for a busy role at the heart of a exciting growing business - apply now!

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