Field Service Engineer

Our client is a leading leisure destination site, who have a mission to be the Nation’s No 1 Choice in their field.  With remarkable people, they’ll achieve this by putting great ideas into action, nurturing the unique connection they have with customers and delivering a fun, inclusive and safe community.  With both an online community, and clubs across the country, each person within this business can make a different.  They will support your professional goals, allow you to thrive, and celebrate your success along the way!

They are now looking for a Field Service Engineer, to work across several of their sites in and around the Essex, North London and North East London areas.  As Field Service Engineer you’ll be specialising in Slot Machines and will be responsible for ensuring the smooth operation & maintenance of both slot machines and IT hardware.  As Field Service Engineer you’ll be troubleshooting technical issues, providing timely resolutions, and delivering exceptional customer service.  You’ll be on a rota call out for daily and weekend support, once in every three weeks for which you’ll receive an on-call allowance.  You’ll also receive a company car, and all tools and equipment needed to fulfil your responsibilities.

Field Service Engineer – Responsibilities

- Install, configure, and set up IT hardware and slot machines according to manufacturer specifications and regulatory requirements.

- Conduct routine maintenance checks, diagnose malfunctions, and perform necessary repairs to ensure optimal performance and minimize downtime.

- Utilise diagnostic tools and technical manuals to identify and resolve issues related to hardware, software, and peripheral components of IT hardware and slot machines.

- Respond promptly to service incidents and inquiries from club staff, providing technical assistance, guidance, and training as needed.

- Implement preventive maintenance schedules to proactively address potential issues and prolong the lifespan of IT hardware and slot machines.

- Maintain accurate records of service activities, including maintenance logs, repair reports, and inventory management to facilitate tracking and analysis.

- Coordinate with internal teams, including IT support, central engineering, and the IT service desk, to resolve complex issues and improve overall service delivery.

- Build strong relationships with club managers, delivering reliable service, demonstrating professionalism, and fostering trust.

Field Service Engineer – Required Skills

- Electrical biased engineering experience gained within a similar role, preferably within the gaming, casino or betting industries.

- In-depth knowledge of IT hardware and slot machine operations, maintenance, and repair techniques.

- Proficient in troubleshooting electrical and software-related issue.

- Excellent communication and interpersonal abilities, with a customer-focused mindset.

- Analytical mindset with a systematic approach to problem-solving and decision[1]making.

- You will possess a valid driver's license (maximum three points).

- Customer-centric approach, and adaptability to dynamic work environments.

This company are on the up and have an enviable reputation within their field.  There will be future career opportunities for successful field service engineers in line with their growth plans. The role also comes with a bonus of up to 10% and £2600 on call allowance. 

Apply now to be considered for this exciting opportunity.