Back to searchCustomer Account Administrator
Just Recruitment Group Ltd
Posted 10 days ago, valid for 18 days
Braintree, Essex CM7 2QH, England
£28,000 per annum
Full Time
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Sonic Summary
- Just Recruitment is seeking an ambitious individual to join a vibrant company in Earls Colne that values client service and teamwork.
- The role involves customer account management, onboarding new clients, and supporting management with client relationships and campaigns.
- Candidates should possess outstanding communication skills, a passion for customer service, and the ability to learn new skills quickly.
- The position requires knowledge of Microsoft Office and order management software, and a hands-on approach to problem-solving.
- The job offers a full-time schedule of 40 hours per week, with a salary of £25,000 and requires at least 1 year of relevant experience.
They have big growth plans and are looking for an ambitious and talented individual to join their growing team at their site in Earls Colne.
Duties include:
Customer Account Management:
Assisting with the onboarding of our new clients, working closely with the management team
Assisting management with client account health on our inhouse system
Support managers to build and maintain the client relationship
Assist the management team with new client campaigns and procedures to ensure successful implementation and delivery
Processing daily system errors
Uploading spreadsheets to internal systems
Providing software templates to clients
Providing clients with regular carrier and courier updates, updating internal software to reflect the changes
Escalating issues to the relevant managers
Other responsibilities will include:
Answering the telephone
Replying to emails
Meeting and greeting site visitors
Candidate experience and requirements:
An ability to learn new skills
A desire to expand your work-based knowledge
A desire to work in a team environment
Outstanding verbal and written communication skills
A passion to deliver outstanding customer service
A strong willingness to be helpful to clients and an eagerness to solve any problems
A can-do-attitude, with a hands-on-approach
Knowledge of Microsoft office, Excel, Word, and Web-based systems
Ability to escalate issues using your own initiative
Self-motivation
Knowledge of order management software
08:30 - 17:30 Monday to Friday, Full-time, 40 hours a week, office based - free parking on site
*** Please note due to location you will need to drive ***
