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As IT Support Technician, you will act as the first point of contact for IT issues in the business, and your responsibilities will include:
- Troubleshooting and resolving a range of IT issues quickly and efficiently, logging appropriate tickets
- Aim to provide a first-time fix, escalating issues where needed to the third line team, and meeting agreed service level metrics
- Provide an excellent level of customer service, and build and maintain relationships with all members of the IT department
- Process starters and leavers including resetting of all hardware
- Report recurring issues and highlight trends to assist in the development of action plans for improvements
- Liaisewith third-party organisations where necessary, ensuring they are meeting agreed SLAs
- Escalate serious or recurring issues to the management team to ensure minimum impact to the business
- A strong focus on customer service, and excellent communication skills
- A proactive mind-setand effective problem-solving skills
- A passion for IT and technology, and a strong desire to learn continuously
- Experience of working within an ITIL framework, good knowledge of Windows Server, MS Exchange and Active Directory
- Strong attention to detail, and a methodical approach to solving problems
- Experience in a similar role is essential
- Access to your own transport due to the location of the office
