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Customer Support Administrator
Brentwood, Essex
£25000 - £28000
Monday - Thursday 8.30am-5pm, Friday 8.30am-3.30pm
Excellent benefits packing including 26 days holiday + Bank Holidays, private healthcare, parking on site and pension scheme!
Are you a proactive individual with a passion for providing exceptional administrative support? Are you looking to join a dynamic and forward-thinking team? If so, our client is seeking a talented Customer Support Administrator to join their team in a fast-paced and rewarding environment.
As a Customer Support Administrator, you will be responsible for providing administration support to a team of Customer Support Coordinators. Your main duties will include:
- Monitor the customer services inbox.
- Receive and log results of all telephone calls, emails and portal enquiries from customers.
- Ensure the preparation and issue of the weekly defects report.
- Provide feedback to the technical department in relation to defective materials, design errors etc.
- Ensure the correct allocation of work to the customer support operative team, the existing site teams and/or contractors.
- Oversee the work of contractors and report on poor contractor outcomes.
- Balance and coordinate scheduling.
- Ensure materials are available as required to facilitate remediation.
- Maintain reasonable timescales for customers for any remediation works and ensure that customers are kept informed throughout any process taking place.
- Address unsuccessful/poor remediation of customer issues, escalate as required.
- Order materials, process PO's and invoices as required.
- Undertake any contra-charging and raise payment requests as required.
In return, our client offers a competitive salary, a supportive and inclusive work environment, and opportunities for personal and professional development. If you are ready to take the next step in your career and join a team that values your skills and contributions, apply now to become a Customer Support Administrator.
Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
