Customer Support Administrator

Customer Support Administrator

Brentwood, Essex

£25000 to £28000

Monday - Thursday 8.30am-5pm, Friday 8.30am-3.30pm (Hybrid working after probation)

Excellent benefits packing including 26 days holiday + Bank Holidays, private healthcare and pension scheme!

• Monitor the Customer Services Inbox.
• Receive and log results of all telephone calls, emails and portal enquiries from Customers.
• Ensure the preparation and issue of the weekly defects report.
• Provide feedback to the technical department in relation to defective materials, design errors etc.
• Ensure the correct allocation of work to the Customer Support operative team, the existing site teams and/or contractors.
• Oversee the work of contractors and report on poor contractor outcomes to the Customer Director.
• Balance and co-ordinate scheduling.
• Ensure materials are available as required to facilitate remediation.
• Maintain reasonable timescales for customers for any remediation works and ensure that customers are kept informed throughout any process taking place.
• Address unsuccessful/poor remediation of customer issues. Escalate as required.
• Undertake defect reporting of defects which are reoccurring.
• Monitor customer and issue handling; maintain high standards of Customer Service.
• Follow the complaints and escalated complaints procedure.
• Refer challenging or complex customer issues to management.
• Order materials, process PO's and invoices as required.
• Undertake any contra-charging and raise payment requests as required.

Are you a proactive and customer-focused individual with a passion for providing exceptional support? Are you looking to join a dynamic and forward-thinking team that values teamwork and ensures a positive customer experience? If so, our client is seeking a talented Administrator to join their team in a fast-paced and rewarding environment.

In return, our client offers a competitive salary, a supportive and inclusive work environment, and opportunities for personal and professional development. If you are ready to take the next step in your career and join a team that values your skills and contributions, apply now.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.