Service Desk Coordinator / Customer Service Administrator

Service Desk Coordinator / Customer Service Administrator with excellent communication, administration and organisation skills, who is customer-focussed and computer literate, is required for a well-established company based in Brentwood, Essex.

This role is known internally as a Call Centre Agent

SALARY: £24,000 per annum + Benefits

LOCATION: West Horndon, Brentwood, Essex (CM13) - 100% Office Based

JOB TYPE: Full-Time, Permanent

SHIFT PATTERN: Working a rolling 5 on 3 off shift pattern, Monday to Sunday, on a rotation of working hours of 07:00 to 15:00 / 08:00 to 16:00 / 12:00 to 20:00

Please note: Candidates must have a Full Driving License and their own vehicle as the site is inaccessible by public transport

JOB OVERVIEW

We have a fantastic new job opportunity for a Service Desk Coordinator / Customer Service Administrator with excellent communication, administration and organisation skills, who is customer-focussed and computer literate.

As the Service Desk Coordinator / Customer Service Administrator you will work within the Service Department answering all incoming calls, primarily from customers, resolving any queries and completing administrative tasks.

Working as the Service Desk Coordinator / Customer Service Administrator you will take down details of breakdowns and arrange attendance by scheduling the engineers’ daily work.

DUTIES

Your main duties and responsibilities as the Service Desk Coordinator / Customer Service Administrator will include:

• Respond and take ownership of all calls in a timely and effective manner

• Deal with queries from customers and engineers by phone or email and resolve issues as they arise

• Provide admin support for the service department, to include ensuring the in-house system and all necessary spreadsheets are kept up to date

• Ensuring the correct costs are added to jobs and that they are closed down as soon as possible, to prevent invoicing delays. This also includes chasing subcontractors for their invoices

• Scheduling engineers’ daily work within the designated areas

• Taking breakdowns and arranging attendance

• On occasions you may need to locate parts from stores and / or suppliers and ensuring they reach the required locations on time

• Any other administrative duties as required

• Assisting team members where necessary

CANDIDATE REQUIREMENTS

• Able to provide a professional, helpful and efficient customer service

• Have excellent communication and administrative skills

• Highly organised due to the high demands this role sometimes requires

• Able to prioritise work and have excellent organisational skills

• Computer Literate

• Able to work in a busy environment

• Good team player

• Pro-active in your approach to work

• Can take ownership of jobs and see them through to completion

• Flexible to take on new tasks and to work outside of your comfort zone

• Be customer focussed

• Full Driving License and own vehicle as the site is inaccessible by public transport

BENEFITS

• Company Pension
• Death In Service Policy
• Free parking

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P13127

Full-Time, Permanent Customer Service and Administration Jobs, Careers and Vacancies. Find a new job and work in West Horndon, Brentwood, Essex. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

AWD-IN-SPJ