- Ensure Linux servers run optimally, working proactively to pre-empt any problems.
- Ensure Linux software is installed and running correctly.
- Ensure network infrastructure is running correctly, and updated to the appropriate firmware.
- Ensure data is backed up according to agreed schedules.
- Ensure Remote Access systems (e.g. Rustdesk VPN) are available, and support remote users
- Perform administrator tasks for external systems as required.
- Maintain printing systems.
- Monitor, maintain and supervise network performance.
- Diagnose and fix any incidents submitted to the IT system
- Assist with major incident handling as required
- Support users in the use of computer equipment and MS Office applications
- Maintain the availability and efficient running of the telephone system.
- Document support procedures and system configurations
- Provide user support through the service desk
- Maximise the availability of desktop and network-based applications and infrastructure
- Keep abreast of security updates, and ensure that all systems are appropriately patched
- Diagnose system errors, and recognise which ones will need involvement from programmers
- Assume responsibility for recommending equipment purchase.
- Install new IT equipment, e.g. servers, PCs, printers etc
- Proven experience of Linux System Administration
- Familiarity with Windows System Administration
- Proven experience of network support
- Ability to use system monitoring toolsÂ
- Experience of using network printers is desirable.
- Good networking capabilities, i.e. TCP/IP, is desirable.
- Ability to work with minimal supervision to tight deadlines
- Strong communication skills
- Experienced team player with flexible approach
- Proven experience in troubleshooting to rapidly resolve technical problems