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Motor Claims Handler - Remote Working
Our client is a growing claims management group that manages the claims journey on behalf of various clients across the insurance industry.
The Role:
• Pro-actively manage, fire, theft, and damage claims, for the entire claim journey on behalf of Motor Underwriters who insure a diverse portfolio of risks across the UK.
• Provide comprehensive advice on all claims, advising policyholders of the best course of action to achieve settlement.
• Manage claim cost, achieving economical settlement while ensuring the customer’s experience is excellent throughout the lifecycle of their claim.
• Liaise between Insurers, policyholders, leaseholders, engineers, brokers, and solicitors providing updates where required.
• Provide an excellent level of customer service and empathy to our customers.
• Negotiate and adjust on third-party claims.
• Obtain relevant documentation / media for the assessment of the claim.
• Ensure compliance with all regulatory requirements such as Treating Customers Fairly.
• Support the company’s values and policies and work to the highest professional standards.
Key Skills:
Working knowledge of motor claims handling within Credit Hire, Salvage, Indemnity, Third-Party Liability.
Good working knowledge of Underwriters terms and conditions, against which to validate a claim and determine actions required to achieve early and cost-effective settlement.
Excellent customer service skills to deliver a professional and compassionate service.
Confident attitude and the ability to deliver information clearly and accurately both verbally and in writing.
Ability to work independently to manage and complete your allocated workflow.
A positive outlook, able to both self-motivate and promote collaborative working within your team.
Excellent levels of numeracy and literacy.
