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- Working across 3 roles
- Must have Rail Experience, ideally management
- Knowledge of platform operations
- Provide operational support across three key roles in response to planned and unplanned leave.
- Oversee real-time train service management, ensuring service delivery aligns with performance targets.
- Manage service and resourcing, ensuring effective workforce deployment to maintain operational resilience.
- Support customer information management, ensuring accurate and timely communication with passengers during disruptions.
- Work closely with control teams, station staff, and operational personnel to maintain service standards.
- Adapt to a 6-week rolling shift pattern, covering early, day, and night shifts, including weekends.
- Proven rail industry experience, preferably as a Train Service Manager or in a similar operational role.
- Strong decision-making skills under pressure in a fast-paced environment.
- Excellent understanding of railway operations, service management, and customer information processes.
- Ability to work a flexible shift pattern over a 7-day roster.
- Based on-site at two depots in London – this is not a hybrid role.
- Competitive starting salary of £55,465, rising to £62,682 after successful probation.
- A dynamic and highly responsible role within a critical part of London’s rail operations.
- The opportunity to work across multiple key functions, developing a broad operational skillset.
