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Resident Liaison Officer

Daniel Owen Ltd
Posted 2 days ago, valid for 17 days
Location

Brentwood, Essex CM15 8AS, England

Salary

£35,000 - £36,000 per annum

Contract type

Full Time

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Sonic Summary

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  • The Resident Liaison Officer position is based in Brentwood and offers a permanent role with a salary of £36,000 per annum.
  • The primary responsibilities include coordinating work schedules with tenants and ensuring timely communication regarding work progress.
  • The officer will also handle rescheduling of jobs due to unforeseen absences and communicate changes directly to customers.
  • This role requires strong customer-focused skills to manage complaints and ensure satisfactory outcomes for both clients and tenants.
  • Candidates should have relevant experience in customer service or a similar role, although the specific years of experience required are not stated.

Resident Liaison Officer
Based in Brentwood
Permanent
36K per annum

Main duties and responsibilities

  • To work closely with the tenant to arrange work schedules that are satisfactory for both our client and the tenant.
  • To ensure that operatives communicate in a timely and accurate manner about the progress of work, to enable the post-holder to communicate updates to the tenant.
  • To re-schedule jobs in the event of an unplanned absence of an operative, and to contact the customer directly to agree any changes.
  • To write letters to residents affected by works in conjunction with supervisors/surveyors/managers and also the PR & Comms team if the numbers of recipients dictates.
  • Overall context and purpose of the role:

    The resident liaison officer is responsible for working closely with the tenant to agree work schedules, to ensure that intrusive or disruptive repair works are completed quickly and efficiently in a way that is satisfactory for both our client and tenant. The post-holder will use the necessary customer-focused skills to negate the escalation of complaints, and ensure resulting actions are managed to achieve the desired outcome of our client and the tenant. The post-holder will support the repairs function in delivering an efficient and effective service for our customers while achieving value for money.

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