Service Desk Supervisor / Customer Service Team Manager

Service Desk Supervisor / Customer Service Team Manager with excellent team leader / staff management experience, preferably within a similar call centre / contact centre or customer-focussed role, is required for a well-established company based in Brentwood, Essex.

This role is known internally as a Call Centre Team Leader

SALARY: £30,000 per annum + Benefits

LOCATION: West Horndon, Brentwood, Essex (CM13) - 100% Office Based

JOB TYPE: Full-Time, Permanent

SHIFT PATTERN: Monday to Friday with weekly alternating shifts - Week 1 07:00 to 15:00 / Week 2 12:00 to 20:00 - you will also be required to work weekends or bank holidays to cover holiday and sickness absence when needed

Please note: Candidates must have a Full Driving License and their own vehicle as the site is inaccessible by public transport

JOB OVERVIEW

We have a fantastic new job opportunity for a Service Desk Supervisor / Customer Service Team Manager with excellent team leader / staff management experience, preferably within a similar call centre / contact centre or customer-focussed role.

The primary purpose of the Service Desk Supervisor / Customer Service Team Manager is to be in charge of the day to day running of the Call Centre/Service Department and to lead and mentor a team of Call Centre/Service Desk Operatives.

Working as the Service Desk Supervisor / Customer Service Team Manager you will need a flexible working approach and due to the fast-paced environment you will need to be highly organised in order to deal with high demands of the role.

DUTIES

Your main duties and responsibilities as the Service Desk Supervisor / Customer Service Team Manager will include:

• Ensure that all service calls are taken in a timely manner

• Ensure that the Call Centre shift rota pattern is fully staffed at all times

• Managing Call Centre Agents holiday rota & sickness

• Ensuring that all jobs for all work carried out by engineers & subcontractors are completed and kept up to date

• Ensuring that the relevant reports are in place, up to date and added to the system in time

• Speaking with engineers and customers on a daily basis both by phone and by email

• Scheduling engineers daily work within the designated areas

• Assist with any administrative duties as required

• Assist Call Centre Agents where necessary

• Assist the Directors, Contract Managers, Supervisors, Operational and Support Colleagues with a range of other duties and responsibilities as and when required

CANDIDATE REQUIREMENTS

• Previous team leader / management / supervisory experience

• Experience in a similar call centre / contact centre / customer focussed role would be ideal

• Able to provide a professional, helpful and efficient customer service

• Have excellent communication and administrative skills

• Highly organised due to the high demands this role sometimes requires

• Able to prioritise work and have excellent organisational skills

• Computer Literate

• Able to work in a busy environment

• Good team player

• Pro-active in your approach to work

• Can take ownership of jobs and see them through to completion

• Flexible to take on new tasks and to work outside of your comfort zone

• Be customer focussed

• Full Driving License and own vehicle as the site is inaccessible by public transport

BENEFITS

• Company Pension
• Death In Service Policy
• Free parking

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P13128

Full-Time, Permanent Call Centre / Contact Centre / Team Leader / Supervisory and Management Jobs, Careers and Vacancies. Find a new job and work in West Horndon, Brentwood, Essex. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

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