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Purpose of the Role:
To support the Customer Care Department by delivering outstanding service to their customers and providing administrative assistance to the department.
Key Responsibilities:
- Respond to telephone enquiries in a professional manner, ensuring customer satisfaction.
- Establish and maintain strong relationships with clients and external contractors.
- Handle and resolve customer complaints effectively.
- Manage incoming mail, including sorting, distributing, and handling customer enquiries.
- Prepare letters, emails, reports, spreadsheets, and provide general administrative support for the Customer Service Manager.
- Assist the Customer Service Manager in managing and overseeing the completion of any required remedial work.
- Coordinate with external contractors as needed.
- Maintain the Customer Service Managers diary and manage scheduling.
- Ensure that all home registrations are completed on the day of legal completion.
- Arrange meeting rooms and refreshments as needed for meetings.
For more information, please contact Joanna Collett at C&P Recruitment, or for immediate consideration please apply now.
Construction and Property Recruitment Ltd is a recruitment business which provides work-finding services to its clients and work-seekers. The Company must process personal data (including sensitive personal data) so that it can provide these services in doing so, the Company acts as a data controller, for more information on how we store, and process personal data please visit our website and view our Privacy Policy.
