Client Relations Manager

Job Title: Client Relations Manager

Location: Bridgend Office – Principality House, Litchard Industrial Estate, Bridgend, CF31 2BB

Salary: £24,000 - £26,000 per annum, OTE of £30,000 - £35,000

Job Type: Full time, Permanent

Working Hours: Monday to Friday – 9.00am to 5.30pm (Flexible Hours)

About Flotek:

Flotek Group are the fastest growing Tech Company in the South West providing IT and Comms technology to small & medium businesses.

With regional sales and support locations across the South West, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart.

About the Role:

As part of our growth plans, we're seeking an experienced customer relations individual that has a real passion for delivering excellence and ensuring customer service is at the heart of everything we do.

Job Responsibilities:

• Be the primary point of contact and build long-term relationships with customers
• Develop a trusted relationship with key accounts
• Complete Regular account reviews
• Upsell and cross sell products and services into existing customers
• Deal with sales orders for existing clients
• Complete regular analysis of our customers product penetration and look at ways to increase the footfall across our base
• Resign customer contracts
• Increase profitability across the customer base
• Ensure customer retention – meeting minimum renewal objectives
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
• Liaise between the customer and internal teams
• Deal with any inbound customer account queries
• Help customers with reviewing their latest technology requirements

Job Experience Required:

• A positive attitude with a can do approach to everything!
• IT and Comms knowledge preferable but not essential
• Customer Service Experience
• Sales experience

Renumeration and Benefits:

• Basic Salary of £24,000 to £26,000
• Commission package available with expected OTE of £30,000 - £35,000
• Staff Share Equity Scheme
• 21 Days Holiday increasing to 25 with 3 years of service (+ bank holidays)

Please Note:

Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK.

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of; Customer Retention, Customer Service, Sales Executive, Customer Relations, Client Services, Customer Support, Client Services, Customer Service Executive, Customer Service Telephone Consultant, Telephone Customer Service Representative, Customer Advisor, Account Manager, Sales Account Executive may also be considered for this role.