Sales and Customer Service Administrator

Part-Time Sales & Customer Service Administrator

Location:

Daydream Education,
Unit 1, Central Park,
Western Avenue,
Bridgend, UK,
CF31 3RH

Salary:

Competitive hourly rate (dependent on experience)

Hours:

Part-time, flexible working hours (up to 20 hours per week) to fit around childcare and other personal commitments.

About Us:

Daydream Education is the UK's leading provider of educational posters with over 25 years experience of creating colourful and engaging educational posters. By combining a bold, visual approach with simple, concise information, we have created engaging products and provided over five million resources to more than 50,000 educational establishments worldwide.

Daydream Education is committed to providing a supportive and flexible working environment to help our employees balance their personal and professional lives. As part of our growth, we are seeking a dedicated and detail-oriented Sales Administrator to support our sales and finance teams with administrative tasks, helping ensure smooth operations and great customer service.

Job Overview:

The Sales Administrator will provide essential support to the sales and finance teams, helping to manage the day-to-day administrative duties that facilitate the smooth running of our operations. This role is ideal for someone looking for a part-time position with flexible working hours to fit around childcare or other commitments. The successful candidate will be highly organised, possess excellent communication skills, and be able to manage multiple tasks efficiently.

Key Responsibilities:

• Provide administrative support to the sales team, including updating CRM systems, processing sales orders, invoices, and preparing quotations.
• Assist in handling customer enquiries via phone and email, ensuring they are directed to the appropriate person or department.
• Track and monitor the progress of sales orders and customer requests, ensuring timely follow-ups.
• Coordinate with other departments (e.g. finance, operations) to ensure accurate processing of orders and payments.
• Maintain accurate and up-to-date records of client information and sales activities.
• Provide support in other general administrative tasks when required.

Key Skills & Requirements:

• Proven experience in an administrative role, preferably within a sales or customer service environment.
• Strong organisational skills and the ability to manage multiple tasks and priorities.
• Excellent communication skills, both written and verbal.
• Strong attention to detail and accuracy.
• Proficient in Microsoft Office (Excel, Word, Outlook) and familiarity with CRM systems is desirable.
• Ability to work independently and as part of a team.
• Adaptability and willingness to learn new systems and processes.
• A positive attitude and a customer-focused approach.
• Ability to work flexibly around childcare or other personal commitments.

Benefits:

• Flexible working hours to accommodate childcare and other personal responsibilities.
• Competitive hourly rate.
• Supportive and family-friendly company culture.
• Opportunities for personal and professional development.