Director of People and Culture

We are looking for a Director of People and Culture who can join us at this exciting time to share skills and expertise across the whole business and lead solutions to help us deliver excellent customer service, improve prospects across the Bridgend borough, develop and grow a talented workforce, invest in our homes, build the right homes in the right places, and reduce our environmental impact as a business.

If this sounds appealing, then we would love to hear from you.

Purpose

The Director of People & Culture is a member of the Leadership Team whose purpose is to lead a high performing organisation and develop a culture which enables and drives both customer and colleague satisfaction. This role will be the guardian of the Culture, EDI & People Strategy, ensuring its effective design, delivery and implementation which will in turn underpin the delivery of our strategic plan/corporate commitments.

The Director of People & Culture will play a critical role in driving forward the Group’s ambitions for growth, innovation, financial capacity and a positive culture. Delivering excellence in leadership, creating a high support, high challenge environment where colleagues are inspired, enabled and empowered to do their best work and deliver on the organisation’s purpose.

Reporting to the Executive Director of Corporate Services, this role will provide high quality people services which are agile and commercial in nature whilst embodying our social purpose, values, and behaviours. These services will include:

• Core People Operations: Recruitment and selection, payroll, employee relations, terms and conditions of employment, colleague reward and benefits.
• Organisational Development: Culture change and development, Wellbeing, Equality, Diversity & Inclusion, Workforce Planning, People Policies, Colleague voice & engagement.
• Learning & Development: Onboarding, colleague training & development, talent management and succession planning.
• Projects Office: Change management projects and initiatives, transformation and continuous improvement.

Key relationships

• Group Chief Executive
• Executive Team
• Leadership Group
• Board
• Remuneration Committee
• Colleague Project Board
• Trade unions
• Internal colleagues at all levels

Line Manages:

• Head of People
• People Operations Manager
• Learning Development & Performance Manager
• Organisational Development Manager
• Programme Manager
• Business Improvement Manager

Key responsibilities

Specific objectives and deliverables will be agreed with the management team, the points below are a summary of the main responsibilities and accountabilities.

Strategic Leadership and Corporate Citizenship

• Leading on the design, implementation and monitoring of the People, Culture, EDI & People Strategy;
• Working in partnership with the wider leadership team to ensure individual strategies are aligned to those of other teams, removing silos and ensuring the Group delivers on its purpose;
• Providing assurance to the Board and other stakeholders that the Group’s People Services and Projects Office are well managed, effective and efficient;
• Creating a high support, high challenge environment for colleagues where they feel empowered to deliver their best for our customers;
• Leading on the implementation of the operational and business plans flowing from the People & Culture strategy ensuring alignment with established risk management, budget and business planning processes;
• Developing effective relationships with colleagues and stakeholders to enable a progressive environment which supports growth, creativity, agility and innovation;
• Role modelling Valleys to Coast values, behaviours and principles; placing colleagues and customers at the heart of our agenda;
• Upholding our commitment to equality, diversity and inclusion in all aspects of our work.

Service Excellence

• Leading a high performing team of direct and indirect reports to ensure the People Service and Projects Office delivers high levels of customer/colleague satisfaction;
• Leading on the development and delivery of a high performing organisation with a focus on effective and efficient processes and continuous improvement;
• Leading on services which deliver excellence, efficiency, integrity, compliance and quality;
• Proactively seeking customer and colleague voice, using it to inform decision making and ensuring our customer and colleagues feel engaged and valued;
• Promoting a culture of high performance, embedding and monitoring performance targets which support our desired outcomes of customer and colleague satisfaction.

Enabling and Empowering Teams

• Actively working to realise the potential of self and others, valuing feedback and challenge, coaching others to be their best selves;
• Optimising the potential of the People Services Team and Projects Office through continuing professional development and talent management;
• Demonstrating a person-centred approach to our dealings with colleagues and customers;
• Effectively leading and embedding change and improvement initiatives through effective information sharing, consultation and communication;
• Demonstrating leadership which supports colleague engagement, wellbeing and resilience.

Governance and Reporting

• Working closely with the Board and project boards to ensure the delivery of our vision and ambitions while ensuring appropriate governance;
• Using data reporting and metrics to drive strategic insights and promote a culture of evidence based decision making. Ensuring we 'measure what matters’;
• Ensuring compliance with all regulatory and performance standards associated with the role. Commercial Focus
• Driving a financially viable and sustainable business by identifying opportunities for efficiencies and securing value for money;
• Effectively managing budgets and ensuring a focus on agreed priorities where resources are limited.

Other

• Lead on a culture of health and safety ensuring that we are fully compliant with all legislative obligations.