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Responsibilities include:
- Providing remote, technical 1st line support that utilises your skills, extensive knowledge and experience.
- Collaborating with the broader IT department, including 2nd and 3rd line teams to enhance the fix rate.
- Adhere to ITIL best practice in align with agreed SLAs.
- Participate in exciting IT projects including infrastructure changes, testing, and implementing new software.
- Engage in regular team meetings and create Knowledge Articles to stay current with the latest technology trends and solutions.
Skills and Experience Required:
- Previous experience supporting 1st line fixes in an ITIL setting.
- Strong knowledge of Active Directory and virtualisation technologies, including Citrix.
- Demonstrable customer service focus and excellent communication skills.
- Ability to prioritise and manage multiple tasks and deadlines.
- A keen eye for detail and dedication to delivering high-quality results.
This role is available on a full-time, permanent bases, offering a starting salary of £30,000 to £33,000 (Depending upon experience) and a flexible hybrid model.
Apply here, or contact for more information.
