This IT Support Analyst role offers a dynamic opportunity with responsibilities across 3 locations, focusing on supporting enterprise IT needs, incident management, and technical issue resolution, based out of the client’s site in Bridgend. The role will demand a balance between technical skills and customer service expertise, ensuring operational excellence across the company's end users. As an IT Support Analyst you will work as part of an international team but will have sole responsibility for the technical support across your 3 locations in Hardware and Software Applications. This role will offer a high level of responsibility and decision making in a timely manner. Longer term career opportunities to grow with a large international brand. Responsibilities & day to day duties As an IT Support Analyst, you will be responsible for:

Handling incidents from low to medium in complexity, providing desktop and technical support, and managing IT asset movements.
Document and track issues using ServiceNow, respond to escalations, and manage network and device troubleshooting.
Deliver timely, professional service while contributing to helpdesk SOPs and training materials.
Troubleshoot hardware, software, networking, and AV/telephony issues.
Participate in infrastructure projects and serve as a technical resource.

Skills & experience required.

Strong knowledge of hardware, ITSM, networking, and server systems.
Relevant certifications such as Network A+, Cisco CCNA, ITIL Foundation, and familiarity with virtualization technology (VMware, Microsoft certifications).
Proficiency with ServiceNow, problem-solving, and customer service skills.
Ability to work independently with leadership and delegation capabilities.
Technical Expertise with Microsoft Office suites (Word, Excel, PowerPoint, Teams, etc.), enterprise storage systems, backup/recovery concepts, VMware, and Active Directory.

Benefits package

Up to £50,000
25 days holiday
Pension up to 8% matched
Free Parking
Life Assurance 4 x salary
37.5 hour working
Medical insurance
Dental & Optical Plan

Citrus Recruit acts as an employment business when introducing candidates for permanent employment with a client. We take pride in being an equal opportunity employer that celebrates diversity. Our commitment to inclusion means that we seek out the best candidates for every role, regardless of their gender, age, race, sexual orientation, disability, religion, or any other protected characteristic. While we make every effort to reach out to all candidates. If you don't receive a response within 10 days of applying, please understand that your application has not progressed on this occasion. Please review our website for further and upcoming opportunities.

IT Support Analyst

3rd Line IT Support Engineer

Deputy Manager

3rd Line IT Support Engineer