- Handling incidents from low to medium in complexity, providing desktop and technical support, and managing IT asset movements.
- Document and track issues using ServiceNow, respond to escalations, and manage network and device troubleshooting.
- Deliver timely, professional service while contributing to helpdesk SOPs and training materials.
- Troubleshoot hardware, software, networking, and AV/telephony issues.
- Participate in infrastructure projects and serve as a technical resource.
- Strong knowledge of hardware, ITSM, networking, and server systems.
- Relevant certifications such as Network A+, Cisco CCNA, ITIL Foundation, and familiarity with virtualization technology (VMware, Microsoft certifications).
- Proficiency with ServiceNow, problem-solving, and customer service skills.
- Ability to work independently with leadership and delegation capabilities.
- Technical Expertise with Microsoft Office suites (Word, Excel, PowerPoint, Teams, etc.), enterprise storage systems, backup/recovery concepts, VMware, and Active Directory.
- Up to £50,000
- 25 days holiday
- Pension up to 8% matched
- Free Parking
- Life Assurance 4 x salary
- 37.5 hour working
- Medical insurance
- Dental & Optical Plan