Customer Service Co-ordinator

Customer Service Co-ordinatorSalary: circa £30,000 | Hours: 8:45am–4:30pm | 36.25 hrs/week | Location: On-site

Benefits: 25 days holiday + bank holidays, life assurance, paid sick leave (post-qualifying period), stakeholder pension, and medical cash benefit plan.

I am looking for a proactive and detail-driven Customer Service Co-ordinator to support global operations and ensure outstanding service delivery.

Key Responsibilities:

• Manage customer orders via email, phone, and portals in line with ISO9001 standards.

• Ensure timely OTIF deliveries and handle customer queries efficiently.

• Collaborate with internal teams and maintain strong global customer and freight agent relationships.

• Prepare and track quotations; coordinate export documentation for road, air, and sea transport.

• Monitor customer accounts, analyse trends, and contribute to forecast planning.

• Attend sales/ops meetings and support general admin tasks.

Requirements:

• 2+ years’ experience in export/shipping; strong knowledge of shipping regulations.

• Dangerous Goods qualifications (IMDG, IATA, ADR) preferred.

• Proficient in Sage X3 (or similar ERP), Microsoft Word & Excel.

• Minimum NVQ Level 2; GCSEs in Maths and English.

Benefits: 25 days holiday + bank holidays, life assurance, paid sick leave (post-qualifying period), stakeholder pension, and medical cash benefit plan.

If you would like to apply for this role please contact Nyissa Taylor on or , or send your CV to

SER-IN