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- Deliver personal performance targets, Key Performance Indicators & Customer Service Standards.
- To undertake initial and on-going assessment of customers’ pre-employment support needs in order to formulate development plans which enable customers to achieve their goals.
- Manage a caseload of customers using a variety of coaching strategies, ensuring they have the skills, technique, confidence and motivation to find employment.
- Provide guided support to customers in creating a CV, cover letters, job application forms and offer support with job searching, interview preparation and confidence building
- To assist customer in their search for work and actively seek out and secure suitable employment which match customer’s skills, experience and aspirations.
- To engage with employers to identify suitable job/work opportunities for customers and provide the link between employers and customers supporting both parties to get the right person into the job.
- To provide a flexible service to meet the needs of the customers.
- Demonstrate ability and experience of coaching and influencing through previous work
- Empathetic, with a genuine passion to make a difference to customers
- Employability sector, Recruitment or Sales experience desirable
- Experience of working in a performance driven environment
- Knowledge of local job markets and the recruitment sector
- Computer literate (MS Word, Outlook, Excel, PowerPoint)
- Excellent interpersonal skills, with the ability to work across a number of work teams
- Ability to proactively manage own workload and multiple priorities with excellent organisation and time management skills
- Ability to use own initiative, working independently and as part of a team
