- Focusing on the daily game experience, including whole-experience reviews in Live Environments
- Coordinating the new Player Experience Team to provide wide and in-depth coverage of all aspects of the game
- Conducting informed, holistic and cyclical coverage to review actual player experience
- Gathering insights from Customer Services, the player community, telemetry and direct experience, you will engage in sessions to find, replicate and detail problems, and provide data-supported initiatives to improve the player experience
- Experience in Software Quality Assurance on multiple released titles
- Passionate but level-headed, self-motivated, articulate, a collaborative team player, investigative, committed to self-improvement
- Proven history of managing teams, preferably within Quality Assurance
- Experience working with cross-discipline dev teams
- Experience with open-world online games
- Bonus points for experience with Zendesk or Dynamics 365