Recruitment and People Development Manager

Job Status: Permanent/Full-Time

Location: Birmingham (Midlands-based)

Vacancy Reference: VR/05237

Role Description:

We are excited to be networking for a Recruitment and People Development Manager to join the Team of one of our clients, an innovative Cleaning and Security services provider with clients across the commercial, retail, industrial and specialist sectors. With more than 30 years of experience, our client ensures its customers benefit from cost-effective solutions, guaranteeing service excellence and fantastic customer service. As Recruitment and People Development Manager, you will ensure the effective management of the workforce and will deliver exceptional support to the Operations teams and clients. You will be responsible for recruitment, training, performance management and change processes in line with company goals and compliance. The ideal Recruitment and People Development Manager will be dynamic and experienced, ideally with a Facilities Management or Operational background. This is an exciting opportunity to join a company dedicated to providing a first-class service, as well as offering a supportive and inclusive work environment, with opportunities for further growth.

Responsibilities:

• Develop and manage recruitment campaigns, including job advertisements, interviews and candidate selection

• Oversee the vetting and referencing processes to ensure compliance with company policies

• Design and deliver induction programs to ensure new hires are fully integrated into the team

• Manage and enhance the in-house training platform to ensure all team members complete mandatory and role-specific training

• Monitor task completion rates and provide additional support or resources where necessary

• Foster a culture of continuous learning and development

• Implement and manage performance appraisal systems to support the professional growth of on-site and operational teams

• Identify performance gaps and design strategies to address them in collaboration with senior operational leads

• Lead on-site team transitions or restructuring projects in response to client or operational needs

• Collaborate with HR and operations teams to ensure smooth and compliant change processes

• Provide guidance and support to operational teams on complex HR cases, including disciplinary actions, grievances and conflict resolution

• Ensure compliance with employment laws and company policies in all HR matters

• Prepare and deliver reports to client and the senior team on workforce metrics, recruitment progress, training outcomes and performance trends

• Act as a key point of contact for all people-related matters, ensuring timely and effective communication

Requirements:

• Proven experience in recruitment, training, performance management and HR support

• Strong understanding of employment laws and HR best practices

• Excellent communication, negotiation and interpersonal skills

• Ability to manage multiple priorities and work under pressure

• Proficient in using HR and training software platforms

• Experience in a facilities management or operational environment (desirable)