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Dynamics 365 Business Central 1st Line Support
West Midlands
£30,000 neg.
Hybrid - 1-2 days per week in the office or on site
We are looking for a knowledgeable individual with ideally 2 years’ experience of working with Business Central and proven experience of ERP system implementation. As a Business Central 1st Line Support , you will work alongside the existing support team to assist customers with support concerns and challenges, resolving issues and recommending solutions to address their needs.
BC Support Key Responsibilities:
- Assist in maintaining the smooth running of the helpdesk by logging cases received by phone, email and via a portal to ensure required information is captured accurately.
- Identify, analyse, and resolve issues with Business Central, using the available resources and documentation. You should also be able to escalate complex or unresolved issues to a Team Leader.
- Ensuring incidents and requests are resolved within set SLA's.
- Contribute to the creation and update of Knowledge Base articles.
BC Support Key Skills and Experience:
- Ideally a minimum of 2 years’ experience working with Business Central in either consulting, support or as a Key/Super user for an end user.
- Experience of ticketing systems within a partner.
- Proven experience in implementation or support of ERP Systems, preferably Microsoft Dynamics 365 Business Central or Dynamics NAV
- Passionate about providing excellent customer service
- Solving complex problems
- Desire to work in a dynamic and innovative company.
Mon to Fri - 37.5 hours per week between 8am to 6pm. 33/35 days annual leave, plus lots of additional benefits and support.
If this role is of interest, please contact James Aust for more information.
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