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Field IT Support Engineer Windows, Office 365

Page Group
Posted 16 hours ago, valid for 25 days
Location

Bridgnorth, Shropshire WV15 6QL

Salary

£36,000 - £43,200 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Technical Services Engineer position in the West Midlands requires hands-on IT support across multiple sites.
  • Candidates should have experience in Level 1 and Level 2 IT support, incident resolution, and managing on-site issues.
  • The role offers a competitive salary with a 6-month temp-to-perm path and travel benefits including hotel accommodations.
  • Applicants should be skilled in Microsoft tools such as Office 365 and Windows 10/11, and must be exceptional communicators.
  • The company is looking for self-motivated professionals willing to travel and stay overnight to support various locations.

As a Technical Services Engineer in the West Midlands, you'll be on the front lines providing hands-on IT support across various sites. With a strong focus on customer service, this role involves troubleshooting, incident management, and delivering a high-quality experience.

Client Details

One of the UK's largest Private Equity fuelled software company. Substantial player in the technology and telecoms industry, with over 10,000 employees worldwide. Being at the forefront of innovation, providing advanced business software and solutions to their customers

Description

  • Provide Level 1 and Level 2 IT support to resolve technical issues for on-site stakeholders.
  • Travel to various customer locations in the UK, supporting local teams and filling in when needed.
  • Manage incidents through the Incident Management System, meeting SLAs and delivering timely solutions.
  • Handle installation, de-installation, and preventative maintenance of IT equipment as needed.

Profile

  • Experienced with Level 1/2 IT support, incident resolution, and managing on-site issues.
  • Skilled in using Microsoft tools (Office 365, Windows 10/11, Active Directory, ServiceNow).
  • Exceptional communicator who thrives under pressure and adapts to changing demands.
  • Self-motivated professional willing to travel and stay overnight to support various locations.

Job Offer

  • Competitive Pay, with a 6-month temp-to-perm path.
  • Travel Benefits: Hotel accommodations provided for 2-3 days on the road per week.
  • Collaborative and highly rewarding environment.
  • Professional Development: Opportunities for internal and external training relevant to IT services.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.