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- Collaborate with external partners and consultants to oversee IT infrastructure, including networks, servers, computers, telephone systems, and software, ensuring security, licensing compliance, regular backups, and updates.
- Maintain a reserve of spare IT equipment to minimize downtime during system failures.
- Provide user support and training for the ERP system, addressing issues, troubleshooting, and facilitating access to additional assistance when needed.
- Monitor system functionality through daily checks, promptly identifying and resolving any system failures.
- Develop and implement disaster recovery plans to reduce the impact of IT disruptions.
- Forward Sophos security alerts to external IT support for further investigation.
- Manage user onboarding and offboarding across various IT systems, including the network and Office 365.
- Coordinate with external telephone support teams to administer user accounts on the telephone system.
- Work with external IT partners to manage shared infrastructure and ensure compliance with licensing agreements.
- Oversee the installation and setup of new hardware, such as laptops, printers, and other devices, liaising with third-party providers when necessary.
- Self-motivated with strong time management skills and the ability to manage multiple priorities.
- Excellent communication skills, both written and verbal, with the ability to communicate effectively at all levels of the business.
- High attention to detail and the ability to stay calm and professional under pressure.
- Strong interpersonal skills to work with colleagues across departments.
