Back to search
My client is looking to hire a Service Delivery Manager to join their IT team . This pivotal role will oversee the availability, performance, and lifecycle of IT services, ensuring alignment with business needs and driving customer satisfaction. You'll be instrumental in delivering high-quality IT services, managing supplier relationships, and implementing continual service improvements.
Key Responsibilities:
- Manage IT services, ensuring high availability, performance, and alignment with business objectives.
- Monitor and maintain service levels, identifying and resolving delivery issues.
- Oversee the Service Catalogue, ensuring it remains relevant, user-friendly, and up-to-date.
- Coordinate incident and problem management to minimise disruption and improve service reliability.
- Lead capacity planning and disaster recovery initiatives.
- Implement best practices in IT governance and frameworks like ITIL.
- Collaborate with IT teams and suppliers to deliver innovative solutions and drive efficiency.
Key Skills sought:
- Proven experience in IT service delivery, incident management, and vendor management.
- Strong knowledge of ITIL frameworks and IT service economics.
- Excellent problem-solving, analytical, and stakeholder management skills.
- Experience with managing multiple IT suppliers and delivering continual service improvements.
- Familiarity with capacity planning, risk management, and governance processes.
- ITIL Practitioner certification (preferred).
