Back to search
Field Service Engineer / Helpdesk Support - MSP Experience Required
Location: Bridgewater
Job Type: Full-Time
Salary: Competitive, based on experience
We are looking for a Field Service Engineer / Helpdesk Support professional with Managed Service Provider (MSP) experience to join our growing team. This role involves both remote and on-site support, ensuring that clients receive expert assistance with their IT systems.
Key Responsibilities:
Provide remote and on-site IT support to clients, resolving technical issues efficiently
Diagnose and troubleshoot hardware, software, and networking problems
Install, configure, and maintain IT infrastructure, including servers, desktops, and network equipment
Manage user accounts, email, and access permissions in Microsoft 365 and Active Directory
Deliver outstanding customer service and ensure high levels of client satisfaction
Document all support requests, troubleshooting steps, and resolutions in the helpdesk system
Assist with IT project deployments, migrations, and upgrades
Work closely with internal teams to escalate and resolve complex technical issues
What We're Looking For:
Experience working at an MSP is essential
Previous experience as a Field Service Engineer handling client site visits
Strong knowledge of Microsoft 365, Windows Server, and Active Directory
Familiarity with networking concepts (firewalls, VPNs, switches, routers)
Ability to work independently and manage multiple client requests
Excellent problem-solving and communication skills
Strong customer service mindset with a proactive approach
What We Offer:
A dynamic and fast-paced work environment
Opportunities for professional growth and certifications
Competitive salary and benefits package
Exposure to a wide range of IT environments and technologies
Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies.
People. Technology. Connected.
Connexa Technology is acting as an Employment Agency in relation to this vacancy.
