Operations & Service Manager

Hawk 3 Talent Solutions is hiring on an exclusive sole agency basis on behalf of our outstanding client for an Operations & Service Manager to join a highly successful Specialist Fire Protection & Security Solutions company based in Bridgwater, Somerset. This is a senior-level role within the company, providing opportunities for career advancement and the chance to lead dynamic teams.

The ideal candidate will lead our Operations team to ensure the prompt, efficient, and professional delivery of customer orders. The role requires a strong customer-centric approach, with a focus on achieving high performance and operational excellence. The successful candidate must be a team player, confident in their abilities, and have a proven track record of leading and inspiring teams to consistently deliver high-quality results.

The annual salary is £45,000 - £55,000 PA. The working hours are Monday to Friday 8.00 am – 5.00 pm.  

Key Responsibilities:

• Manage and oversee the day-to-day activities of the Operations team, ensuring smooth workflow and high-quality service delivery.
• Develop and implement operational strategies that align with company goals and drive continuous improvement.
• Monitor performance metrics and KPIs, ensuring all operational targets and deadlines are met.
• Foster a culture of accountability, efficiency, and professionalism within the team.
• Maintain a high standard of customer service by ensuring all interactions are handled promptly, efficiently, and with a positive, can-do attitude.
• Coordinate with internal departments (Sales, Technical, Finance, etc.) to ensure seamless communication and service delivery.
• Lead, mentor, and support the development of the Operations team, ensuring they have the skills and motivation needed to succeed.
• Handle escalations and complex customer issues, taking ownership to resolve them satisfactorily.
• Ensure compliance with industry standards, safety regulations, and company policies.
• Drive process improvements and operational efficiency through effective resource planning and problem-solving. 

Key Requirements:

• Proven experience as a Service Manager/Operations Manager or similar leadership role. 
• Strong understanding of operational processes, project management, and customer service best practices.
• Excellent communication and interpersonal skills, with the ability to inspire confidence and lead by example.
• Performance-driven mindset with a focus on achieving targets and continuous improvement.
• Strong problem-solving and decision-making abilities.
• Ability to work under pressure and manage multiple priorities.
• Demonstrated ability to cultivate a positive and motivated team environment.

Package:

• Opportunities for professional development and growth. 
• A supportive and inclusive work environment.
• Annual leave 22 days + 8 bank holidays. 
• Company pension. 
• Onsite parking. 

The closing date is 30th November. Hawk 3 Talent Solutions is operating as an employment agency on behalf of its client. To Apply please follow the application process for the site this job is advertised on or email your CV to  Rebecca Griffiths will come back to you within 48 hours. 

By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.