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IT Support Engineer - 1st Line
Our well established client is looking for a Service Desk Analyst to join the team on a long term contract
Key Responsibilities:
- Provide first-line technical support via phone, email, or chat to internal users experiencing IT-related issues.
- Diagnose and troubleshoot hardware and software problems, escalating more complex issues to the appropriate teams.
- Log and track all incidents and service requests using our ticketing system, ensuring timely resolution and documentation.
- Collaborate with other IT teams to implement and maintain effective IT solutions.
- Create and update knowledge base articles to assist users in resolving common issues independently.
- Participate in on-call rotation for after-hours support as needed.
Key skills
- Office 365
- Exchange
- Windows Operating Systems
- Active Directory
- Experience with ticketing systems.
- Strong Customer Service skills.
DBS Check will be required.
This role does fall inside of IR35.
If you are interested in this role and would like to understand more then please click apply.
