Call Centre Supervisor

Call Centre Supervisor x 2

£30k - £32k plus bonus

Location - Bridgwater

We are seeking a dynamic and enthusiastic individual to join our team as a Call centre supervisor. Its an exciting time to join the business as it heads into a new growth phase, the personal development and training opportunities along with the expansion plans are an opportunity that is genuinely rare to find.

In this role, you will lead a team of customer engagement executives and sales specialists, ensuring exceptional service experiences for our customers. If you are passionate about delivering outstanding service, thrive in a fast-paced environment, and have experience in team leadership, we want to hear from you.

Responsibilities:

• Lead and manage a team of customer engagement executives and sales specialists to deliver exceptional service and achieve team targets.
• Provide guidance, coaching, and support to team members, fostering their professional development and growth.
• Set clear objectives and performance metrics for the team, monitoring performance and providing feedback to drive improvement.
• Collaborate with other departments to develop and implement strategies to enhance customer engagement and satisfaction.
• Analyse customer feedback and data to identify trends and areas for improvement, taking proactive measures to address customer concerns.
• Stay informed about industry trends and best practices in customer engagement to continuously enhance the team's performance.
• Assist in the recruitment and onboarding of new team members, ensuring a smooth transition and integration into the team.
• Utilise call centre systems effectively and supervise teams against KPIs and objectives to drive performance and achieve targets.

Requirements:

• Minimum of 3 years of experience in a customer service or customer engagement role.
• Proven experience in leading and managing teams, with a focus on driving performance and results.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and team members.
• Strong problem-solving abilities and a proactive approach to finding solutions to customer issues.
• Ability to thrive in a fast-paced environment, manage multiple priorities, and work well under pressure.
• Proficiency in customer relationship management (CRM) systems and tools.
• Flexibility and adaptability to respond to changing business needs and priorities

This role is being handled by Venture Recruitment, a specialist Trade, Retail and KBB recruitment consultancy covering the whole of the UK.

Working in partnership with Venture Recruitment will mean working with experienced sector specialists committed to ensuring a first class service. We work with some of the UK’s biggest and most progressive companies so please apply today to find out how we can support you with your next career move.