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Element Recruitment are working with a growing business based in Bridgwater who are looking for Customer Service Executives to join them on a temporary basis with the view of moving to a permanent contract!
As a Customer Service Executive, you will be responsible for providing exceptional service to customers and ensuring their needs are met. You will be joining a fantastic team, with the opportunity to get involved with ad-hoc projects.
Duties:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about products and services
- Upsell additional products or services to customers when appropriate
- Analyse customer needs and recommend the best solutions
- Perform data entry tasks to update customer information in our database
- Maintain a high level of phone etiquette and professionalism at all times
Requirements:
- Customer Service or Contact Centre experience
- Excellent written/verbal communication skills
- An excellent phone manner
- The ability to multitask and working flexibly within a team
- A can-do attitude and want to learn
This role is paying £12.09 per hour and the working hours are: 8.30am - 7pm Monday - Saturday & Sunday 9-5 (Rota basis). This is an office based role with a commission scheme in place!
