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Job Title: Customer Service Advisor
Location: Bridgwater, Somerset
Salary: Up to 30,000 per annum
Hours: Monday-Friday 8.45am-5.15pm
Benefits: 22 days holidays (raising by 1 day each year, up to 25 days max) plus 8 bank holidays, pension contributions: 4% employer, 5% employee, provision of company uniform, on site parking, staff canteen with free teas and coffees, Christmas and New Year shutdown (small part of annual leave is covered for this period), after 6 months of employment, they offer the option to work from home up to 6 days per month
About the Role: We are seeking a dedicated and detail-oriented Customer Service Advisor to join our client's dynamic Commercial team. As a Customer Service Advisor, you will be responsible for coordinating the complete order process from initial contact with the customer through to order processing and follow-up. You will ensure that each step is completed efficiently, engaging with various business departments to guarantee timely and accurate order dispatch.
Key Responsibilities:
- Order Processing: Accurately process all customer orders, ensuring all requirements and details are met.
- Customer Communication: Maintain professional and effective communication with customers via telephone, email, letter, and face-to-face interactions from order placement to delivery.
- Data Management: Keep precise records of customer interactions and maintain customer price lists and documentation.
- Sales Support: Assist the Sales team by providing requested information and preparing and dispatching samples.
- Complaint Resolution: Address and resolve customer service issues, escalating problems when necessary.
- Administrative Support: Manage telephones, answer main reception and barrier access lines, and assist the accounts team with invoice queries.
- Problem Solving: Identify and address challenges, utilising available resources to achieve desired outcomes.
Experience and Qualifications:
- Strong customer service background, prior experience of manufacturing is desirable.
- Excellent attention to detail in a demanding environment with the ability to adapt to changing priorities.
- Self-disciplined with exceptional time management and organisational skills.
- Good team player with a flexible approach and the ability to work with multiple stakeholders.
- Excellent communication skills, both written and verbal.
- Professional, engaging, and able to drive results with minimal supervision. Resilient to changing customer demands.
How to Apply: If you are passionate about providing exceptional customer service and meet the above qualifications, we would love to hear from you. Please apply online, or send your CV directly to (url removed). If you would like to discuss the opportunity in more detail prior to application then please contact the team on (phone number removed).
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
