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Hotel Receptionist

HR Services and Solutions
Posted 5 days ago, valid for 18 days
Location

Bridgwater, Somerset TA6 3BU, England

Salary

£28,000 per annum

Contract type

Full Time

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Sonic Summary

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  • The role of Hotel Receptionist is available for two positions, offering a salary of £28,000.00 per annum for 40 hours per week.
  • Candidates must have previous reception experience and demonstrate first-rate customer service skills.
  • Duties include managing the customer journey, processing bookings, and ensuring an efficient check-in and check-out process.
  • Exceptional communication skills and strong organizational abilities are essential for building relationships within the business.
  • The positions are permanent and based in Bridgwater and Brean, with additional benefits such as meal and transport allowances, free parking, and a supportive work environment.

Role - Hotel Receptionist x 2 28,000.00 p/a (40 hrs) + EXCEPTIONAL BENEFITS

  • PERMANENT ROLE
  • MEAL AND TRANSPORT ALLOWANCE
  • 40 HOURS PER WEEK
  • FREE CAR PARKING
  • ESTABLISHED GROWING BUSINESS
  • ROLES BASED IN BRIDGWATER AND BREAN

Our client is a leader in their field. They pride themselves on outstanding service levels. If you are great with people, have excellent communication skills and maintain high standards in all that you do then read on .......

Duties and Responsibilities

  • Responsible for the entirety of the customer journey from making a booking and pre- arrival through to the departure
  • Process all aspects of guest bookings from new bookings, extensions, cancellations and amendments
  • Provide an efficient checking in and out process for all guests accommodating special requests whenever possible
  • Ensure any relevant information is handed over to the following shift to ensure consistency of service to the guests
  • Coordinate room status updates with the housekeeping department
  • Thoroughly understand and adhere to all cash handling and payment policies and procedures
  • Keep abreast of any current guest complaints and advocate solutions to maximise guest satisfaction

Skills and Experience

  • Previous reception experience essential
  • First-rate customer service skills
  • Exceptional communication skills adaptable to a wide range of audiences
  • Highly personable with the ability to build relationships at all levels of the business
  • Have strong organisational and office administrative skills
  • Have a meticulous attention to detail
  • Proficient in IT/Microsoft Office and payment handling
  • Be willing to travel and work in Bridgwater and Brean

If you feel you have the skills and experience, please upload your CV and we will be in touch to discuss THIS FANTASTIC OPPORTUNITY!

Apply now in a few quick clicks

By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.