Office Coordinator Administrator

Main Duties:Office CoordinationDiary ManagementTaking callsDealing with Freedom of Information Requests and coordinating responses.Logging enquiries on databaseMaking calls, answering callsDealing with general enquiriesCoordinating inboxesWill need Strong communication skills (both written and verbal), Organisation/prioritising skills and good attention to detail.Description:This is exciting opportunity to join the Customers & Engagement team.You'll work with national and area-based colleagues, providing diverse information to a wide range of customers. You'll deliver great customer service to ensure people find us easy to engage with and our reputation is protected.Primarily you will:- Deliver excellent customer service to people across the Wessex area- Manage incoming customer enquiries and Freedom of Information requests via email, telephone and letter- Work with teams and colleagues across the Agency to gather accurate information- Respond to customer enquiries, within statutory timeframes- Use our tracking database to accurately record all customer enquiries and responsesWe are looking to fill this position on a full-time basis. We are a supportive and friendly team, working hard to deliver excellent customer service. We manage a range of requests from an informed and diverse customer base and help internal teams to proactively engage with partners and communities. We play an important role in managing relationships that are essential to our reputation and business delivery.We are seeking a self-motivated and customer focused person.• Excellent written and verbal communication skills• Able to produce high quality work• Organised, flexible, able to prioritise workloads and meet tight deadlines• Experience of dealing with customer enquiries and data requests• Excellent interpersonal skills and be confident in engaging with customers and colleagues• Good IT skills. Able to use Microsoft packages including Outlook.We’re looking for candidates with enthusiasm and the right skills to succeed in the role. Training and support will be provided.The role is based at our Bridgwater Office OR Blanford Forum, with flexible home working included once you have settled into your role.