NCR Facilitator

Role - Non-Conformance Report (NCR) Facilitator

Location - Hybrid working between our Bridgwater site and home

Salary - 135 Per Day

Hours - Full Time, 37.5 hours per week - 7.5 hours per day 30 mins break

About the role

The role of the NCR Facilitator is to expedite and support the timely completion of Non-conformance reports through the various steps of the online NCR management tool (CCIS/SWITCH). The role is to monitor several contracts to ensure that stakeholders in the process complete their activities within predetermined action and escalation time frames.

NCR Facilitators shall attend the NCR meetings for Contracts they are responsible for and provide support for accelerating the review where necessary. Their other duties shall include but are not limited to.

The position is within the quality department of the delivery directorate. This department develops and maintains policies, strategies, standards, procedures, and best practice in quality as well as providing oversight of the site's activities and effectiveness.

Role Responsibilities

• Producing Daily, weekly, monthly, and ad-hoc reporting to provide updates to stakeholders and senior management.
• Support the organisation and running of Quality Exceptions Panels. Understanding the requirements for a panel to convene, scheduling meetings taking into consideration key stakeholders' availability, recording and minute taking for meetings, and ensuring that the minutes of the meeting are uploaded to the electronic records management system. Keeping required trackers for the ONR and uploading outcomes in a timely manner to allow work to progress.
• Liaising between the Multi-Disciplinary Team, Suppliers, and CCIS admin to expedite any CCIS (PLM) tool technical Issues.
• In charge of implementation and monitoring the NCR status report within their allocated Contracts.
• Production / Analysis of reports NCR KPI to NCR Facilitation Lead and other stakeholders (including Quality Delivery Managers) e.g., NCR weekly report, monthly report, and other NCR report based on demand to enable effective management of the NCR KPI's.
• As required, support NCR stakeholders to manage NCR process in a timely manner.
• Ensuring all Non-Conformance processing tool/s and the management process issues are captured, monitored, and addressed.
• Expedite stakeholders to meet contractual obligations in terms of responses.
• Adhere to the 21-day procedure target for manufacturing NCRs and 28 days for site NCRs, to provide a response to the contractor
• Tool enhancements, awareness & training, onboarding & issue support
• Escalate as appropriate where the NCR management procedure is not respected.
• Supporting access Non-Conformance processing tool for all users.

Essential Skills

• Experience of proposing and implementing a variety of quality related solutions.
• Experience of interfacing with project teams, supply chain organisations and independent third parties.
• Problem-solving: Experience of interaction and resolving issues with a wide range of stakeholders in a multi-cultural environment.
• Continuous improvement.

Key Competencies

INTEGRITY

• Being always positive in approach
• Remaining calm and determined under pressure or changing circumstances
• Ability to create a climate of trust

IMPACT

• Getting results and making things happen
• Being able to prevent issues and drive solutions
• Ability to influence both internal and external audiences as required

INCLUSION

• Be able to build effective relationships, demonstrate confidence in others ability to perform to the highest standards
• Motivational to other team members, lead with a "can do" attitude

INSPIRATION

• The ability to innovate and think laterally to assure that the organisational learning processes are efficient and effective
• Good judgement and decision making