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Customer service advisor
37 hours per week (full time)
9am-5pm Monday to Friday
£22,600 per annum
Temp-perm position
Benefits
- Casual dress
- Dress down daily
- Free parking
- Onsite parking
- Company pension
The role
We are currently recruiting a Customer Service Advisor for one of our well-established and highly trusted clients in the Brierley Hill area. As a Customer Service Advisor, you will be faced with a variety of responsibilities such as arranging appointments for a nationwide team of technicians, collaborating with internal teams and much more!
Your main duties (not limited to):
Full training will be provided to ensure you can…
- Assess customer issues and order parts.
- Maintain accurate and detailed records of customer interactions.
-Collaborate with internal teams to ensure prompt resolution of customer concerns.
The ideal candidate:
- Previous experience in customer service or a related field.
- GCSE Math’s and English preferred.
- Strong problem-solving and analytic abilities.
- Excellent communication skills, both written and verbal.
- Attention to detail and accuracy in data entry.
- Proficiency in using computerized systems.
