Customer service advisor

Customer service advisor

37 hours per week (full time)

9am-5pm Monday to Friday

£22,600 per annum

Temp-perm position

Benefits

• Casual dress
• Dress down daily
• Free parking
• Onsite parking
• Company pension

The role

We are currently recruiting a Customer Service Advisor for one of our well-established and highly trusted clients in the Brierley Hill area. As a Customer Service Advisor, you will be faced with a variety of responsibilities such as arranging appointments for a nationwide team of technicians, collaborating with internal teams and much more!

 Your main duties (not limited to):

Full training will be provided to ensure you can…

- Assess customer issues and order parts.

- Maintain accurate and detailed records of customer interactions.

-Collaborate with internal teams to ensure prompt resolution of customer concerns.

The ideal candidate:

• Previous experience in customer service or a related field.
• GCSE Math’s and English preferred.
• Strong problem-solving and analytic abilities.
• Excellent communication skills, both written and verbal.
• Attention to detail and accuracy in data entry.
• Proficiency in using computerized systems.