Customer Service Advisor

Pertemps Dudley West Brom Perms

Posted a day ago, valid for 15 days

Brierley Hill, West Midlands DY5 1JF

£20,000 - £24,000 per annum

Full Time

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Sonic Summary

We are seeking a Customer Service Executive for a leading Automotive company located in the Dudley/Brierley Hill area.
The role involves direct communication with customers to build strong relationships and manage delivery schedules, aiming for an on-time delivery target of 97% or higher.
Candidates must have previous experience in a manufacturing environment and essential automotive experience, with excellent verbal and written communication skills.
The position requires advanced computer skills, particularly in Microsoft Excel, and familiarity with MRP/ERP systems is advantageous.
The salary for this role is competitive, and candidates should ideally have a minimum of two years of experience in a busy customer service department.

We are recruiting for a Customer Service Executive to work for a leading Automotive company based in Dudley/Brierley Hill area.The main objective of the role is to communicate directly with customers and build strong and trusting relationship. Manage customer on time delivery and promises, scheduling issues, customer portal, packaging and transport.Main duties will be:

Responsibility for day-to-day customer communication by phone, email and customer portal.
Maintaining customer schedules within our MRP to ensure our OTD target scores of 97% and above is maintained.
Maintaining customer portals, manage shipping dates and dispute points loss with the customer.
Liaising with production planning to prioritise customer requirements and provide a feedback loop to the customer.
Manual loading of customer schedules and also schedules not received via EDI correctly.
Daily generations of pick lists for shipments for customers.
Work with IT department to resolve EDI/ASN issues.

The successful candidate will have the following skills:

Advance computer skills in Microsoft Office particularly excel
Use of integrated MRP /ERP system (Advantageous)
Excellent communication skills across all levels both verbal and written
Experience of working in a manufacturing environmental
Proven experiences of working in a busy customer services department
Previous automotive experience is essential
Self-motivated
Excellent communication skills

Working Hours:Monday to Thursday 07.30 am to 16.00 pmFriday 07.30 am to 13.00 pm

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