Sales and Logistics Administrator

Sales And Logistics Administrator

Brierley Hill

permeant

£24,000 - £26,500

What’s on offer:

• Hours: Monday – Friday 8:30am – 4:30pm (30-minute lunch break)
• £24,000 - £26,500
• 25 Days Holiday + Bank Holidays
• Standard Pension Scheme
• Ongoing training and development opportunities
• Free Parking

Our client is seeking a highly organised and proactive Sales & Logistics Administrator to manage the logistics of inbound and outbound shipments across the UK and internationally.

Key Responsibilities:

• Coordinate, schedule, and monitor inbound and outbound shipments across various international transportation modes, including air, sea, and road.
• Liaise with carriers, freight forwarders, and customers to ensure seamless delivery.
• Ensure shipments are delivered on time.
• Manage end-to-end order processing.
• Coordinate with internal teams and external partners to address order-related inquiries or issues.
• Maintain and update order records in the system.
• Prepare and manage shipping documents, including bills of lading, invoices, and customs declarations.
• Prepare export documentation and manage international courier bookings.
• Ensure compliance with UK and international shipping laws, including Brexit-related requirements.
• Maintain accurate records of all freight transactions.
• Act as the point of contact for customers and internal teams regarding freight & order queries.
• Proactively communicate order acknowledgements, shipment statuses and resolve delivery issues.
• Build strong relationships with customers (internally & externally) to ensure high service standards.
• Address issues such as delays, damages, or misrouted goods promptly.
• Produce regular performance reports and recommend process improvements.
• Analyse freight data to identify trends and opportunities for cost efficiency.

Person Specifications:

• Previous experience in logistics, freight coordination, or transport planning (1+ years preferred).
• Strong understanding of UK import/export procedures and customs processes, particularly post-Brexit.
• A team player with a keen attention to detail and a strong customer service focus.
• Exceptional organisational and time-management abilities, able to handle multiple tasks efficiently.
• Excellent written and verbal communication skills to liaise effectively with internal and external stakeholders.
• Proficiency in Microsoft Office Suite (e.g., Excel, Word, Outlook) and logistics systems, such as ERP platforms.