Team Manager

We are currently working with one of the UK’s leading MGA’s who are currently looking for Team Manager.

This role would be based in their prestigious office in the West Midlands which has good access routes and free parking.

As Team manager, you will work closely with their underwriting and senior management team. You will need to have a minimum of 2 years Team leading experience and from an insurer, MGA or broking background

There is great opportunity to progress your career within the business where support would be given to achieve this, including financial help to complete industry exams if desired.

The Role:

• The Underwriting Team Leader will be responsible for leading, motivating and driving the performance of individuals to work as a highly performing team.
• Lead by example, drive and support change.
• Be focused and dedicated to creating new ways of working and streamlining current processes to improve service levels to our customers.
• Identify training needs analysis of your team, develop individual PDP plan with individuals to ensure full potential is met.
• Support company KPI’s and Objectives by ensuring your teams are performing in line with the Business Plans, manage performance and conduct related issues.
• Conduct monthly 121’s, Bi-yearly appraisals and other formal meetings such as Return to Work forms, Probations and Performance Improvement plans.
• Be a contact point to handle service-related complaints that come into the department.
• Deputise for the Underwriting Service Manager.

Key duties and responsibilities include:

• Oversee and coordinate day-to-day workloads, ensure plans are in place to ensure prompt service delivery and eliminate any potential breaches.
• Review resource capability and arrange relevant training and meetings accordingly.
• Conduct monthly constructive 121’s with your team and ensure all relevant documentation is completed in a timely manner.
• Hold weekly huddle meetings with your team, to share messages and encourage collaboration.
• Build relationships with stakeholders and team members.
• Dealing with escalated complaints.
• Performance management (disciplinary, sickness, lateness, general behavioral issues).
• Ad-Hoc Operational tasks assigned by your line manager.
• Understand processes within your team, be innovative and share ideas to better the business.

Basic salary £40K to £47K, plus pension 16%, 27 days holiday plus other excellent employee benefits.