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We are now recruiting for a Warranty Returns Coordinatorto join an established business based in the Dudley area. The Warranty Coordinator will be responsible for coordinating and investigating any customer requests/returns working to SLA timelines, you will be working as part of a team and excellent admin and customer service skills will be required.
* This will be a 12 month fixed term contract
As the Warranty Coordinatoryou will be responsible for :
- Processing customer and warranty returns through the ERP system
- Applying relevant reason codes during the RA process
- Liaising with customers to ensure that all information for the returns forms are accurate
- Liaising with sales managers to ensure that the returns process runs smoothly for the business and customers
- Organising the collection of warranty returns
- Notify relevant parties of any issues and complaints
- Provide technical assistance and information as requested
- Prepare reports on returned products/items
- Carry out any other admin related duties as requested
Requirements:
- Excellent communication skills
- Experience of MRP/ERP systems
- Experience of parts/returns (identifying parts)
- Able to problem solve
- Excellent admin and coordination skills
- Experience of electrical parts/wheel chair/scooter would be an advantage
- Excellent customer service skills
If you would be interested in the position of Warranty Coordinatorplease apply now with your up to date CV to be considered.
