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1st Line IT Support Technician
Permanent
£26,00-£28,000
Brierley Hill
What’s on offer:
- Full-time permanent position – 37.5 hours per week.
- Salary - £26,000-£28,00 DOE
- Monday to Friday – some weekend work may be available and required
- 35 days holiday entitlement, including bank holidays
- Pension Scheme
Our client are looking for a 1st Line IT Support Technician to join the in house team, to take responsibility for the management of all support queries, ensuring quality of service to both internal and external contacts.
The ideal candidate will have an avid interest in IT, have undertaken or be undertaking an IT qualification, ideally at NVQ Level 3, though we will consider applications for someone who is willing to work towards this.
Key Responsibilities:
- To be the sole point of contact for all IT support queries.
- To manage IT support queries through their full lifecycle and coordinate within house developers. To communicate effectively with customers, colleagues and internal/external personnel
- Be the lead with the development of Microsoft 365 Administration
- Administration and maintenance of server hardware and software systems, including directory services, operating systems, email systems and database systems.
- Administration and maintenance of the company network, including switches and Wi-Fi access points.
- Creating, distributing, and maintaining user accounts and profiles, including remote/local access accounts and email system accounts.
- Assigning and revoking company equipment including laptops, smart phones and other hardware
- Purchase and maintenance of all equipment and peripherals
- Assisting in the continuous audit for ISO 27001
- To ensure accurate record keeping using IT systems
- To follow instructions and procedures within the IT Service
- To work in line with ‘best practice’ ensuring compliance to relevant policies
- To maintain confidentiality and discretion
- Assist in general administration and support
- To demonstrate a positive, enthusiastic, committed and flexible attitude towards work, team member, colleagues and other persons
Person Specifications:
- GCSE Grades A-C or equivalent in Maths and English
- Hold or be willing to work towards a related NVQ Level
- Previous IT support experience required.
- Linux operating systems, Ideally Debian (Beneficial).
- Experience of mySql database servers (Beneficial).
- Experience of google cloud services (Beneficial).
- Experience of Microsoft Office 365, User accounts and email (Beneficial).
- Confident & professional telephone manner
- Good communication skills, written and verbal
- Ability to communicate at all levels, both internally and externally
- Ability to work under pressure and meet targets and deadlines
- Self-motivated and able to work without close supervision
- Ability to work well alone and as part of a team.
- Good numerical and analytical skills, including experience of spreadsheets and computer-based systems, including Microsoft products.
