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Are you passionate about delivering excellent food and beverage service and thrive off working in a fast-paced environment..? Do you enjoy talking to people and have a professional yet friendly attitude..? If yes, we'd like to meet you!
We are looking for a dynamic individual that can successfully manage all Food & Beverage operations in the hotel, including our extensive Meetings & Events space which can accommodate up to 500 guests, putting great customer service at the heart of everything they do. Using your creative nature & personality, you will manage the team, leading by example & working with them to drive performance in excellent customer service & profitability through effective upsales & minimum wastage.
Key responsibilities of our Food and Beverage Manager:
Ensuring compliance with all health, safety, and other legal requirements relevant to all food, beverage & event space areas
Managing everyday food and beverage activities, planning and assigning work ensuring you always have the right staffing numbers, handling busy situations yourself in a timely manner with flair, charisma and charm
Developing your team and improving their performance through coaching and feedback, and creating performance and development goals for all team members, ensuring they are cross trained to cover all areas of F&B including events & function service
Managing food and beverage inventory procedures. Determining minimum and maximum stocks for all food, beverage, material, and equipment
Being fully conversant with POS system and ensuring data within is managed correctly and is up-to-date to support the audit process
Establishing and achieving quality and guest satisfaction goals. Managing all requests and complaints making sure you maintain a high level of guest satisfaction by addressing any issues promptly
Monitoring food & beverage budgets and controlling expenses related to food, beverage and departmental payroll costs
Working directly with the General Manager, Operations Manager and Head Chef to identify additional sales opportunities that would create additional revenue
The experience & qualifications required are:
Previous experience in a food and beverage management position or an experienced Restaurant/Bar Manager looking to step up into their first F&B Manager role
Attentive, professional customer service skills - leading by example to all
The ability to manage high demand and skillset to successfully coach all F&B team members
Experience of processing payments (ideally on Micros) would be advantageous
About the Hotel
Located in the heart of the Black Country, the Copthorne Hotel Merry HillDudley sits peacefully overlooking the picturesque Canal Marina. The hotel offers modern guest rooms that combine Standard, Club and Suite accommodation. Guests staying in Suites or Club rooms can enjoy club benefits which include complimentary refreshments, a bathrobe, slippers, early check-in and late check-out.
Faradays Restaurant is a modern and relaxed place to dine with a backdrop of the beautiful Canal Marina.
The hotel provides 11 function rooms that cater for a variety of layouts such as boardroom, theatre, banquet and reception. The Earls Suite can cater for up to 600 guests and comes complete with a private entrance, reception, bar and cloakroom. All rooms feature audio-visual equipment and have Wi-Fi connectivity.
About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 24 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.
Properties under the group are placed into three collections; Lengs Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests
For you
We offer a benefits package including:
Life Assurance
Cash Health Plan cover option available
Career development pathways and regular salary reviews
Employee Discounted Accommodation and F&B discounts worldwide!
Apprenticeship/Placement/Training opportunities
Meals Provided on Duty
FREE car parking & leisure club access!
Social Events, Wellbeing and Team Activities
Uniform (Laundry / Dry Cleaning for Uniform)
Length of Service related holiday scheme
Recommend a Friend Scheme
and many more!
We are an equal opportunities employer.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.
If this sounds like the perfect opportunity for you then please, apply now!
