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Job Title: Service Manager - Heavy Machinery
Location: Louth, UK
Job Type: Full-Time
Salary: Competitive, based on experience
We are seeking an experienced and dynamic Service Manager to lead our clients service department in Louth. The successful candidate will be responsible for overseeing all aspects of our service operations, ensuring the highest levels of customer satisfaction and operational efficiency.
Key Responsibilities:
- Leadership: Manage and mentor a team of service technicians, providing guidance and support to ensure high performance and professional development.
- Customer Service: Maintain strong relationships with clients, addressing their service needs promptly and effectively.
- Operations Management: Oversee the scheduling, coordination, and execution of service and maintenance activities, ensuring timely and quality service delivery.
- Technical Expertise: Provide technical support and troubleshooting for complex machinery issues, leveraging your expertise to resolve problems efficiently.
- Inventory Management: Monitor and manage parts inventory to ensure availability and cost-effectiveness.
- Compliance: Ensure all service activities comply with industry standards, safety regulations, and company policies.
- Reporting: Prepare and present regular reports on service department performance, including key metrics and improvement initiatives.
Qualifications:
- Proven experience in a service management role within the heavy machinery or related industry.
- Excellent leadership and team management skills.
- Exceptional customer service and communication abilities.
- Ability to work under pressure and manage multiple priorities.
Benefits:
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness benefits.
- Company car
Apply today to be considered as CVs will be reviewed on an ongoing
