Service Desk Analyst / 1st Line Support / Helpdesk Analyst

Service Desk Analyst / 1st Line Support / Helpdesk Analyst - to 29,000 (DOE) Brighouse, West Yorkshire,

My award winning client has a great opportunity for an experienced Service Desk Analyst / 1st Line Support / Helpdesk Analyst with a minimum 12 months experience, superb customer service skills combined with excellent communication skills supporting internal and external customers and infrastructure teams.

As a Service Desk Analyst / 1st Line Support / Helpdesk Analyst you will be responsible for resolving incidents, user queries, diagnosing faults or problems via ticketing systems to SLA's phone, help desk and remote sessions, escalating support cases to 2nd and 3rd line support where necessary and prepare, configure and maintain new and existing equipment. Technically you will have experience of Windows 11, Office 365 and ideally Windows Server, Active Directory and Group Policies. Any experience of network hardware and infrastructure; routers, switches, etc is beneficial. You will have good problem solving and diagnostic skills, experience of troubleshooting hardware issues, fixing/repairing laptops, desktops and printers with the ability to diagnose and resolve a variety of software issues, good verbal communication, customer service and organisation skills.

Working hours: Mon-Friday 9:00-17:00 with on-call rota.

This is a great opportunity to work for a market leading, award winning and forward-thinking organisation with great career prospects and basic salary, free parking and superb benefits

This role is commutable from This role is commutable from Halifax, Bradford, Brighouse, Keighley, Huddersfield, Dewsbury, West Yorkshire

Contact Tony Shearman @ Bristol office

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